Here at Cycling Ally Ltd we pride ourselves on excellent customer service.
We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland via Delivery partners using parcel tracking systems. Which means that, all being well, you should receive your parcel the following working day after it has been despatched or within 3 days.
What’s more, any order that we receive before 2pm on a working day will be despatched on the same day!
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.
There are certain items that we are unable to post overseas and if this is the case with any part of your order we will contact you by email.
How will my parcel be sent UK mainland?
Please see below * for list of Postcodes which Our Couriers do not count as UK Mainland and therefore charge us extra.
Based upon the weight of your item(s) you will have two options for your postage either Standard Postage or Express Shipping postage.
Standard postage cost £4.95 dependent on the weight and size of your order and will be sent Royal Mail and should take 2 – 4 working days for delivery.
Standard Postage for multiple orders or large items will be sent using a courier and should take 2 – 3 days for delivery.
Express Shipping postage £5.95 (on orders before 2pm) – items will be sent using an express courier
How will my parcel be sent Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland?
Postcodes included within this section are:
AB31 – 38, AB41 – 45, AB51 – 56.
FK19 – 20
HS1 – 9
IV1 – 32, IV36, IV40 – 49, IV51 – 56
KA27 – 28
KW1 – 17
PA20 – 49, PA60 – 78, PA80 – 88
PH1, PH5 – 10, PH15 – 26, PH30 – 44
ZE1 – 3
Postage cost £3.95 (smaller items) these will be sent Royal Mail Second Class and should take 3 – 4 working days for delivery.
How will my item(s) be sent to Republic of Ireland?
We have managed to secure extremely good courier rates to the Republic and therefore all items will be sent using Hermes.
How will my item(s) be sent Western Europe?
All items will be sent using courier partners so that all items are traceable.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will my item(s) be sent rest of the World?
Due to the fact that Royal Mail Air Mail is not tracked and can sometimes take up to 1 month for delivery, we have taken the decision to send all items to the rest of the world by Courier. This does mean extra cost but a much better and more efficient service.
Please note we have made every effort to make our shipping charges as accurate as possible, however occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive [an e-mail notification] advising of this.
Help! I haven’t received my parcel, what should I do?
Contact us – we will do anything we can to help. If an item sent by Royal Mail has not been received it can often be found at the local sorting office awaiting collection. If not, the Royal Mail has a specific procedure that we can follow in the event of a missing parcel.
If your order has been dispatched with our delivery partners then we can track and trace it using their online system. For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us then we will issue a refund minus the cost of postage.
If you have any questions or need any further information relating to postage costs or delivery times/dates then please email info@cyclingally.co.uk to contact our customers service department for any further information.